Plato’s troubleshooting guide

Use these checklists to troubleshoot Plato.

Plato doesn’t work as expected

Check on the router that:

The WiFi antennas are inserted in the WiFi ports

The Power adapter is plugged in to a Power socket The PWR light is on

The 2.4 light is on

The WAN port is connected to the internet
The WAN green light is on
You have access to the Internet when you connect another device to the router network

router architecture schema

On Plato, check that

The Main Switch is in the I position

The Emergency button is released

The Auto/Manual button is in the A position

Plato is On

The Plato application is running on Plato’s display

Plato is connected to the Router

Look under the Router to find WiFi networkinformation

On the Tablet, check that:

The Tablet is On

The Plato application is running

The Tablet is connected to the Router

Plato can’t move

Check on the router that:

Make sure there are no obstacles around Plato preventing it from reaching its Destination

Make sure the Plato’s Destination is not in a Forbidden zone in the Annotation screen.

Edit the Destination to ensure it is not in a prohibited zone

Edit the Destination to make sure it’s not too close to obstacles.

Check that the Plato’s Destination is not located in an obstacle in the Annotation screen

Make sure the Plato’s wheels and Plato’s sensors are clean

Make sure Plato’s battery has enough charge

Plato can’t localize itself

Gently move or turn Plato in the environment to give Plato more visual references in space so Plato can find where it is.

The Emergency button has been pressed

Check that everything is safe, then release Plato’s Emergency button

Plato is overloaded

Remove some items from Plato’s shelves

Plato isn’t connected to the WiFi

Please check your Router’s connection. Refer to the additional Router’s guide to check how to setup the 4G router and/or WIFI router

Plato is in Manual mode

Set the Auto/Manual switch to the A position

Plato is in a Forbidden zone

Set the Auto/Manual switch to the M position, then push Plato outside the Forbidden zone and set the Auto/Manual switch to the A position

Plato does not turn on

Plug in the charger to reactivate the battery and turn Plato back on

ADVANCED TROUBLESHOOTING
Please check Aldebaran.com and contact your retailer.

Datasheet & Technical Spec